Customer Service Level 2 Diploma
This qualification is designed for those taking an Intermediate Apprenticeship in Customer Service. It reflects the skills and knowledge required of people working in that role.
It is also ideal for non-apprentices wanting to evidence both knowledge and competence in their customer service role. It reflects the skills and knowledge required of people working in that role It reflects the skills and knowledge required of people working in that role
Employers recognise the key role played by customer-facing staff in determining the quality of the customer experience and increasing customer loyalty. Customer demand for individualised service continues to increase.
Employers across all sectors, regardless of whether their main business is customer service or if they wish to train staff to undertake customer service as part of their job role, need to upskill their current workforce and recruit new staff.
Customer Service Apprenticeships and qualifications help employers address skills gaps and raise customer service skills in the workplace.
For more detailed information, take a look at the link below or fill out our enquiry form.