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Customer Service


Customer Service Level 2
Level 2 is intended for those people who are front-line service providers but whose job role and responsibilities does not have the breadth of the level 3 candidate. Job role and function is more closely defined and the scope for decision-making and personal responsibility is more limited than for a level 3 candidate.
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Customer Service Level 3
Level 3 is intended for candidates who could be termed as ‘Customer Service Professionals’. This would typically include a person dedicated to solving customer problems. Mature and experienced people with a wide range of product or service knowledge. People usually found in large organisations in a section dedicated to customer service
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